Privacy Policy
Last updated: January 2026
Information we collect
We collect details you provide directly when you create an account, place an order, or contact customer care. This includes your name, email, phone, shipping address, and billing preference. We also receive limited technical data (device, browser, and interaction events) to keep the site secure and performant.
How we use your information
We rely on your data to:
- Process and fulfill orders, including confirmations and delivery updates
- Respond to questions, returns, and scent recommendations
- Improve site stability, performance, and product selections
- Share launch news and offers when you have opted in
- Comply with legal, tax, and fraud-prevention requirements
Data security
We use encryption in transit, role-based access for internal tools, and periodic security reviews. Payment details are processed through trusted providers; we do not store raw card data on our servers.
Cookies and preferences
We use cookies to keep items in your cart, remember your preferences, and understand site usage. You can disable cookies in your browser, though some features (like checkout persistence) may be limited.
Third-party services
Select partners help us process payments, deliver orders, and host the storefront. They only receive the data required to perform their function and must protect it under confidentiality agreements.
Your rights
You can request access, correction, or deletion of your personal data. To exercise these rights or update your communication preferences, reach us via WhatsApp or email.
Contact us
Questions about this policy? Message us at+92 332 1300655